As a member of Finn Church Aid (FCA) Administration Department (AD), Quality and Accountability Unit, Investigation Manager is in charge of managing investigations relating to alleged gross misconduct of staff, enhances compliance to safeguarding policies and procedures and the FCA Code of Conduct, and provides capacity building on complaints handling and managing investigations. The Investigations Manager reports to the FCA Standing Complaint Committee (SCC).
Besides the duties relating to human resource management and administrative issues, AD is responsible for developing and managing global complaints mechanism, addressing sensitive complaints (SEAH, fraud and corruption), and supporting the country programmes in issues relating to complaints handling and safeguarding. The Investigation Manager works in collaboration with Finn Church Aid Country Offices as well as all FCA Service and Accountability Centre (SAC) staff in Helsinki, Finland.
Duties and responsibilities:
- Contributes to ensuring that complaints and concerns relating to gross misconduct, particularly sexual exploitation, abuse and harassment (SEAH) and child safeguarding, received through FCA global complaints mechanism are dealt with in accordance with FCA policies and in a timely manner;
- Is in charge of preliminary assessments of complaints and incidents reported through FCA global complaints mechanism;
- Manages investigations of cases relating to SEAH and financial misconduct, providing support to country teams and management as appropriate, and ensures that investigations are managed in accordance with FCA Complaints Policy and related procedures;
- Investigates cases relating to SEAH and financial misconduct when appropriate;
- Conducts compliance reviews on complaints and other safeguarding mechanisms in country offices, in close coordination and cooperation with International Risk and Compliance Manger, and provides analyses and recommendations on corrective actions;
- Ensures that emerging learnings and best practices are taken into account in the development of relevant guidelines, tools and processes;
- Provides technical advice and capacity building on complaints handling to all levels of organisation;
- Contributes to development and implementation of the FCA complaints and safeguarding policies and procedures;
- Supports capacity building activities relating to safeguarding procedures and practices as appropriate.
Competence and Personal Requirements:
- Master’s degree or equivalent experience in a relevant field;
- Proven expertise and experience in conducting or managing investigations regarding gross misconduct in humanitarian and development settings, according to international standards required (related certifications an asset);
- Strong understanding of safeguarding and protection policies and procedures, and related challenges in humanitarian and development settings. Acquaintance with the Core Humanitarian Standard on Quality and Accountability (CHS) is an asset;
- Ability to apply international standards on safeguarding and accountability in humanitarian and development settings;
- At least 5 years working experience in the humanitarian or development organisations, of which at least 3 years in positions involving investigation and/or managing investigation duties; working experience in the field is an asset;
- Proven experience in capacity building measures in face-to-face as well as online trainings;
- Good understanding of financial management is an asset;
- Ability to work in a multicultural environment;
- Ability to rapidly assimilate a range of complex information and make expert judgements;
- Solution-seeking and problem solving capacity;
- Ability to innovate;
- Ability to travel;
- Good communication and reporting skills, and ability of popularisation of technical jargon;
- Good command of English; Finnish and French are an asset.
This is a permanent position with six months’ probation period, starting as soon as possible. The compensation is based on FCA Compensation System and depends on prior work experience.
For more information please contact Hanna Saarelainen, Director of Administration, hanna.saarelainen(at)kua.fi (until 9 July 2021) or Aarno Lahtinen, Head of Quality and Accountability, aarno.lahtinen (at) kua.fi (9 July 2021 onwards).
Please apply by using the link no later than 4 August 2021.
Finn Church Aid (FCA) is Finland’s largest development co-operation organisation and the second biggest organisation in Finland working in humanitarian aid. FCA is a founding member of the international aid alliance of churches, ACT Alliance. We seek positive change by supporting the most vulnerable people in fragile contexts. We specialize in supporting local communities’ right to peace, livelihoods and quality education. Qualified and interested candidates irrespective of age, gender, race, religion or ethnic affiliation are encouraged to apply for the vacancy.
FCA practices zero tolerance against child abuse. FCA’s Child Safeguarding Policy applies to all FCA staff. FCA has zero tolerance concerning aid diversion and illegal actions and may screen applicants against international lists to ensure due diligence and compliance with Anti-money Laundering and Combating the Financing of Terrorism requirements.
FCA is certified against the Core Humanitarian Standard on Quality and Accountability (CHS).
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